ZyndraAI launches AI Email Agent, the next step in fully automated customer communication

Over the past year, we have seen companies around the world change the way they work by using AI-powered chatbots. However, a large part of customer service still takes place via email—a channel that has required a lot of manual work until now.

That is changing today.

ZyndraAI is now introducing AI-Email Agent, a feature that enables you to automate customer cases directly in your inbox, with the same intelligence, tone, and quality as our AI chat.

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✨ What is AI Email Agent?

With AI Email Agent, you can connect any email address—such as support@ or info@ —directly to your AI agent. From there, the agent handles incoming emails, analyzes the content, and responds to customers based on the knowledge base, persona, and tone you have built in ZyndraAI.

It's like giving your email its own, fully trained support agent.

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💬 Email replies are displayed in real time in the live chat

One of the most powerful advantages is that all incoming emails and AI agent responses are displayed directly in the live chat, just like regular chat conversations.

This means you get full visibility into every step of the email flow—without having to leave the ZyndraAI platform.

And just like in chat, your team can jump in and take over the conversation at any time if an issue requires human intervention.

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🌍 Answers in all languages – automatically

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AI Email Agent uses the same underlying intelligence as our AI chat, which means that it:

• understands emails written in all languages
• responds automatically in the customer's language
• can handle international support cases without additional configuration

Ideal for companies operating in multiple markets or with global customers.

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⚙️ Some of the advantages

• Automated email responses around the clock
• Consistent and quality-assured answers based on your trained knowledge
• Less manual work for the support team
• Full transparency – emails are displayed directly in the live chat
• Easy overview and control of all channels in a single platform
• Multilingual support right out of the box

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🚀 A big step towards the customer service of the future

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With the launch of AI-Email Agent, ZyndraAI takes another step forward in our mission:

to give companies the opportunity to automate their entire customer communication from the first question to the last answer, without compromising on quality.

Chat + email, in the same smart system.

Always correct, always in your key, always ready.

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Would you like to activate AI-Email Agent?

The feature is quick to set up and requires no technical integration.

Please contact us if you would like to see a demo, activate the email channel, or get help optimizing your knowledge base.

👉 www.zyndra.ai