For many companies, language is one of the biggest barriers in customer support. Customers write in different languages. Agents are located in one market, but customers are in another. And traditional translation tools are often slow, clunky, or completely separate from the support environment.
That problem is disappearing today.
ZyndraAI is now launching Realtime Live Translation, a feature in live chat that automatically translates the conversation between customer and agent as it happens. The customer can write in their language and the agent in theirs, and both can immediately see the messages in their own language without any extra steps or manual work.
✨ How does Realtime Live Translation work?
The technology works seamlessly in the background. The customer writes their message in any language, and the message is translated instantly so that the agent understands it in the live chat. The agent responds as usual in their own language, and ZyndraAI automatically translates it back into the customer's language. This way, both parties experience a completely natural dialogue where language barriers disappear completely.
🌐 Support for all languages
Just like ZyndraAI's AI agent, the translation feature works in all global languages. Swedish, German, Finnish, Spanish, French, Arabic, Japanese, and many more are handled without the need for extra configuration. This means that companies can expand their customer support internationally without recruiting multilingual teams or using external tools. Agents can confidently continue to write in their own language while each customer receives a localized, personalized experience.
🤝 Build closer relationships with customers worldwide
Speaking the customer's language builds trust. It speeds up problem solving, reduces misunderstandings, and increases customer satisfaction. With Realtime Live Translation, it's easy to deliver personalized and human service even in large international organizations.
⚙️ Why this is a big step forward
Realtime Live Translation offers seamless real-time translation directly in the live chat. No external tools are needed, as everything is built into ZyndraAI. The feature also works in conjunction with the AI agent, which means that if the customer writes in German, for example, the AI agent will automatically respond correctly in German. Agents can focus on solving the customer's problem instead of dealing with language issues.
🚀 A big step closer to limitless customer support
With this launch, ZyndraAI is taking an important step toward making customer service completely borderless. Language is no longer a barrier to good support, but something that technology solves for you. Companies in the Nordic region can now provide the same level of support to customers across Europe and around the world as they do to customers around the corner. ZyndraAI delivers the technology. You deliver the experience.
Would you like to activate Realtime Live Translation?
This feature is now available in ZyndraAI's live chat. If you would like to see a demo or activate it for your account, please feel free to contact us.
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